Refund Policy

Right of withdrawal

* You have the right to withdraw from this contract within one month without giving any reason.
* The cancellation period is one month from the day,

– on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;

– on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;

– on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items;
* To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.
* To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

* If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

* We may refuse to refund the purchase price of goods that can be sent by parcel post until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

* You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Grounds for exclusion or termination

* The right of withdrawal does not apply to contracts

– for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely in the case of contracts

– for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
– for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it to us by email.

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:

– Ordered on (*)/ received on (*)

– Name of consumer(s)
– Address of the consumer(s)
- Date

(*) Delete as appropriate.